Cognos TM1
 
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Cognos TM1

  
Cognos TM1

Service & Support Analytic Solutions

Instead of publishing lagging indicators such as call volumes, wait times, or resolution times by product or customer group, why not provide real-time Service & Support Analytics to your customer service organizations? Service & Support Analytics can measure the performance of your entire support process and resources by highlighting demand peaks to justify increased staffing, correlating call volumes with product defects, and providing guidance on where improvements need to be made.

Beyond the core goal of effective service management, Service & Support Analytics provides valuable insight to your entire company—for sales personnel in justifying support fees, product management in prioritizing product enhancements or spotting needs for new products, and marketing in leveraging strengths or addressing weaknesses in product lines or customer segments.

  

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Are you seeking a new solution based on business need & requirements?

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